Terms of service

Terms of Service

Welcome to ElDukkan Gallery. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service.

1. Orders

All orders placed through our website are subject to product availability and confirmation. We reserve the right to cancel or modify an order if necessary.

2. Product Information

We do our best to ensure that all product descriptions, images, prices, and details displayed on our website are accurate. However, slight variations in colors or appearance may occur due to screen settings or product characteristics.

3. Pricing & Payment

All prices displayed on our website are in Egyptian Pounds (EGP). We reserve the right to change product prices at any time without prior notice. Payment must be completed through the available payment methods provided at checkout.

4. Shipping & Delivery

We aim to process and deliver orders within the estimated delivery time provided at checkout. Delivery times may vary depending on the delivery location and circumstances beyond our control.

5. Returns & Refunds

Our return and refund policy allows customers to request a return within 14 days of receiving their order if there is a problem with the product, subject to the conditions outlined in our Refund & Return Policy.

6. Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information when placing an order. ElDukkan Gallery is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

7. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page and will become effective upon publication.