Refund & Return Policy

At ElDukan Gallery, we want you to be completely satisfied with your purchase.

If you receive a product with a manufacturing defect, damage, or any other issue, you may request a return within 14 days of receiving your order.

Return Conditions

• The product must be returned within 14 days of delivery.

• The product must be in its original condition and packaging.

• The product should not have been used, damaged, or altered after delivery.

• You may be required to provide photos or videos showing the issue with the product to help us process your request.

Refunds

Once we receive and inspect the returned product, we will confirm whether it qualifies for a refund or replacement.

If approved, you can choose between:

• A full refund of the product price, or

• A replacement with the same product, subject to availability.

Shipping fees may be non-refundable unless the return is due to a product defect or an error on our part.

How to Request a Return

To request a return, please contact us within 14 days of receiving your order through +201014217147 or email us at eldukangallery@gmail.com, including your order number and a description of the issue.

Our team will guide you through the return process.